Privacy Policy

The entity Responsible for processing your data

COPAM – Companhia Portuguesa de Amidos, SA. (“COPAM”), legal entity number 500076138, headquartered at Rua Deputado Pedro Botelho Neves, 2695-722 S. João da Talha, Loures, is the entity responsible for the processing of personal data, for all legal purposes.

Whenever you share your data with COPAM via our website, (as happens, for example, when you ask us to contact you and for that purpose send us your email) this Privacy Policy will apply and all mentioned here in relation to the processing of your personal data.

However, if you do not find an answer to your concerns in this Policy, you can always send us your questions to the following address

What is personal data Personal

Data is any information relating to an identified or identifiable natural person, such as a name, e-mail address, telephone number, location data, electronic identifiers or one or more specific elements of identity. Physical, physiological, genetic, mental, economic, cultural or social status of that person.

What personal data do we collect?

We only collect data that are essential to provide you with an adequate browsing experience on our website, or to be able to get in touch with you, when you have expressly asked us to do so.

Therefore, the data that we collect about you on our website includes:

  • Contact data: name, e-mail

For what purposes do we process your personal data?

We process your personal data for a number of purposes and in accordance with the following legal grounds:

    • To enter contact you if you have expressly requested it. In this case, the basis for the processing of your data is based on your consent;
    • To respond and follow up on your requests, questions or suggestions that you have sent to us. In this case, the basis for the processing of your data is based on your consent.

Who we share your data

We will not share your personal data with anyone. This means that your data is not shared with other companies or with any other entity so that they can use it for their own purposes.

However, in some cases, our suppliers may have access to your personal data as a result of the services they provide to us. For example, and limited to the context of the provision of the services in question, our providers of computer support, storage or maintenance of our technological solutions, may eventually have to access personal data However, the integrity, security and confidentiality of your data will always be guaranteed by the data processing and confidentiality agreements that we enter into with all our service providers that access personal data.

International data

We will not transfer your personal data to any country outside the European Economic Area.

How long we keep your data

We will store your data only for the period necessary to fulfil the purposes defined in this Privacy Policy or for the period legally imposed on us. Thus, the periods for storing personal data, according to each processing purpose, are as follows:

    • For communications and sending information: until the reason for which you contacted us is resolved.
    • To respond and follow up on your requests, questions or suggestions that you have sent to us: until the reason for which you contacted us is resolved.

In some cases, and to comply with the law, for example tax obligations, we will have to keep your personal data for the period expressly provided for by law.

What rights do you have as the holder of personal data

As the holder of personal data, you will have the following rights, provided that the necessary requirements are met:

  • Request access to your personal data, as well as, ask COPAM for information about the specific data that we have your respect, and what data processing we carry out with your personal data;
  • Request the rectification or updating of any information that COPAM has about you;
  • Express your opposition to the processing of your personal data;
  • Request the limitation of the processing of your personal data, for a defined period;
  • Request the portability of your personal data that you have transmitted to us. Whenever you exercise this right, the requested information, in a structured, commonly used and machine-readable format,
  • Request that we permanently erase your personal data (right to be forgotten);
  • Revoke the consent you have given us regarding a specific data processing, whenever that processing is based on your consent;

You may exercise any of these rights by sending an email to the following

In addition to the rights mentioned above, you will always have the possibility to complain to the National Data Protection Commission if you believe that your rights have been violated.

Changes to the Privacy

Policy This Privacy Policy was last amended on 05/11/2022

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